It is normal for funds to experience a slight delay in reaching their final destination address. This can be because of the congestion on the network, the speed of the transaction, or a host of 'normal' reasons.
Prior to contacting XDEFI Wallet, please verify your Transaction ID on the blockchain as we will request this when querying your issue.
-What is a Transaction ID ?
The Transaction ID is a reference to your transaction on the blockchain and serves as a way to query your transaction should something seems awry. A Transaction ID serves as evidence of the funds being both sent and received.
If you cannot see the transaction in the destination wallet, you can use explorer to verify your transaction as valid and to view the confirmation in real time. This can be achieved by doing the following:
- Step 1: Click on "Activity"
- Step 2: Click on the pending transaction
- Step 3: Click on "View on explorer"
-What if my transaction is still in pending?
More often than not, a transaction still pending is the result of congestion- meaning other transactions are taking precedent as they are willing to pay a higher fee to execute.
To speed up your transaction you'll want to do the following:
- Step 1: Change the "Processing time"
- Step 2: Click on "Speed up"
Please note: It is a good idea to hold some currency back when initially attempting to execute a transaction, so as to fund accelerating it in response to the 'pending issue' above.